Welcome to Gugamart Online Shopping Store!
What is your return policy?
You can return items within 15 days of purchase, provided they are in their original condition, unused, and in their original packaging. Customized or personalized products and items marked as final sale cannot be returned.
How do I initiate a return?
To initiate a return, please contact us at support@gugamart.in or call us at +91 99448 08505 with your order number and reason for the return. We will provide you with return instructions.
Who pays for return shipping?
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at support@gugamart.in with your order number and a photo of the damaged item. We will arrange for a replacement or refund as quickly as possible.
How do I place an order?
o place an order, browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at support@gugamart.in or call us at +91 99448 08505. If your order has not been shipped, we will do our best to accommodate your request.
How can I view my order history?
You can view your order history by logging into your account and navigating to the "Order History" section.
What should I do if I receive the wrong item?
If you receive the wrong item, please contact our customer service team immediately at support@gugamart.in with your order number and details of the incorrect item.
What payment methods do you accept?
We accept credit/debit cards, net banking.
Is it safe to use my credit/debit card on your website?
Yes, we use secure encryption technology to ensure that your payment information is protected.
Can I pay with Cash on Delivery (COD)?
Currently, we do not offer Cash on Delivery (COD) as a payment option.
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect card details or insufficient funds. If your payment is declined, please contact your bank or card issuer for more information.
What shipping options are available?
We offer Standard Shipping (5-7 business days), Expedited Shipping (3-5 business days), and Express Shipping (1-3 business days).
How much does shipping cost?
Shipping costs are calculated at checkout based on the weight and dimensions of your order and the delivery location.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the courier's website.
What should I do if my package is delayed?
If your package is delayed, please contact our customer service team at support@gugamart.in or call us at +91 99448 08505 for assistance.
