Return Policy

We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward return and refund policy.

Eligibility for Returns

To be eligible for a return, please ensure that:

• The item was purchased within the last 3 days.
   
• The item is in its original condition, unused, and in its original packaging.
   
• You have the receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
   
• Items marked as final sale or non-returnable
   
• Gift cards

How to Initiate a Return

1. Contact Us: Email our customer service team at support@gugamart.in or call us at +91 99448 08505 with your order number and reason for the return.
    
2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
    
3. Pack and Ship: Carefully pack the item in its original packaging and include all accessories, manuals, and documentation. Ship the item to the address provided in the return authorization.

Return Shipping Costs

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@gugamart.in with your order number and details about the defect or damage.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@gugamart.in with your order number and a photo of the damaged item. We will arrange for a replacement or refund as quickly as possible.

Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at support@gugamart.in or call us at +91 99448 08505. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, please refer to our return policy.

Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us:

• Email: support@gugamart.in
   
• Phone: +91 99448 08505
   
• Address: Shop No 1, First floor, Door No 9A, Arcot Rd, opp. Poorvika Mobiles, Karambakkam, Devi Nagar, Porur, Chennai, Tamil Nadu 600116 

Thank you for shopping with Gugamart! We appreciate your business and are committed to ensuring your satisfaction.